Call Us: (931) 449-9184
Miss Rachel's Grooming
Cancellation Policy
Your appointments are very important to us. We reserved this slot especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 72 hours notice for cancellations.


STRICT AND ENFORCED 72 HOUR CANCELLATION POLICY!


Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and other clients miss the opportunity to receive services. Our appointments are confirmed up to a week in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.

- Less than 72 hour notice will result in a charge equal to 100% of the reserved service amount, minimum charge of $25.00, plus invoice fee. 

- Cancellations within 7 days will result in a charge equal to 50% of the reserved service amount, minimum charge $15.00, plus invoice fee. 

- “NO SHOWS” will be charged 100% of the reserved service amount. Minimum charge of $25.00, plus invoice fee. 

- Appointments made within the 72 hour period and need to cancel, will result in a charge equal to 100% of the reserved service amount. Minimum $30.00, plus invoice fee

The cancellation policy allows us the time to inform our clients of any earlier availability, as well as keeping our scheduled filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.


CONFIRMATION CALLS

As a courtesy, we will text or call and confirm your service appointments up to a week prior to your appointment. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.